“The Better Business Bureau serving Alameda, San Francisco, Contra Costa, Marin, Napa, Solano, Lake, Sonoma, Mendocino, Trinity, Humboldt, and Del Norte counties processed 14,492 complaints in 2003. OUT OF ALL THOSE DISPUTES, YOUR COMPANY RECEIVED NONE. We offer our congratulations to you for accomplishing a year of outstanding customer service . . .”
D. Patrick Wallace, BBB President
“Your day guard is a credit both to (the tenants and visitors) at 25 Van Ness Avenue and also a credit to your organization. Thank you for continuing to provide excellent staff over the years”
Anthony J. DeLucchi, Director of Property, Real Estate Department
“. . . demonstrated professionalism in the apprehension of a felony suspect apparently intent on burglarizing the parked vehicle in the parking lot adjacent to 1140 Harrison Street . .””
Kenneth L. Chin, Senior Investigator, Special Investigation Unit
“. . . a great asset at 1440 Harrison Street. He is calm, efficient, and constantly aware of the surroundings. His ability to do his job efficiently and effectively and his manner in dealing with everyone – clients, staff, and visitors – with pleasant respect is invaluable. It should not go unnoticed.”
Mary Adrian, DSS – Medical
“. . . effectively helped to curtail the flight of a distraught teen mother, who was attempting to leave the Child Protection Center with her infant. Without laying a hand on the mother, (the McCoy’s officer) blocked the mother’s exit, talked calmly to her, and convinced the mother that her attempt was to no avail and, most of all, not in the best interest of her infant.”
Mrs. Lois E. Greer, Shelter Intake Unit Clerk
“Excellent organization. Good communication / response. Guards have good appearance and conduct.”
Tim Young, Five Star Parking
“I am pleased to inform you that the San Francisco Mental Health Board would like to present you with our ‘Unsung Hero Award.’ In the course of doing your job with efficiency and commitment, you are always compassionate and caring of the people you work with and who come to the building for services. You are unfailingly good-mannered and even-tempered no matter how provoking others may be. You take whatever comes in stride and respond effectively and appropriately.”
Helynna Brooke, Executive Director, Mental Health Board
“ . . . (the McCoy’s officer) has excellent customer service skills and gives BOE the best overall impression. On the other hand, if you cannot prove you have official business with anyone on this floor, that person will go no further than the front door. Something that BOE appreciates for security reasons.”
Armando F. Villanueva, Jr., Manager, CADD, Bureau of Engineering
“Excellent employee.”
Gary Johnson, Bureau of Architecture
“. . . consistent positive attitude that each employee portrays while on duty. They are always dressed in uniform and show professionalism.”
Heather GrandPre, Golden State Warriors
“One of my clients followed me into the employee section of 170 Otis Street in order to hurt me. I was not aware that my client was even following behind me, but (the McCoy’s officer) was and alerted the other guards. The other guards acted quickly and professionally and were able to subdue my client before she was able to reach me.”
Patricia Garcia, Employment Specialist, Department of Human Services
